A. Absolutely! We carry business licenses in the cities we do business in. We also carry the maximum liability bond and insurance available which covers all of our staff.
A. NO. We are not a boarding facility or kennel. ALL of our services are in-home – where we come to YOUR home and provide pet sitting services.
A. You may schedule services by calling our office, emailing us, or logging on to our website. All service requests will be reviewed and you will receive confirmation of services within 24 hours of making your reservation. Services may not begin until we have confirmed them with you.
A. The service confirmation messages are for your peace of mind. It is very important that the dates of service are correct. This eliminates any possible confusion or misunderstanding. The service confirmation also keeps you updated on the status of any credit or outstanding balance you may have with us.
A. You can email the changes to us or you can call our office. We will make the adjustments to your reservation and send you and updated confirmation. All changes should be made at the earliest possible convenience.
A. At the present time changes to all service orders need to be made via email or telephone call. All changes need to be confirmed by our office.
A. For backup reasons only. ALL clients’ keys are safely secured at our office. Should a pet sitter have an emergency prior to visiting your pet(s), rest assured, we can get another sitter over to your home promptly.
A. NO. Any one of our qualified pet sitters may visit your home and pets once they are trained on your specific needs. In most cases, your assigned sitter will be the same person. You may request a specific sitter, however, because of scheduling, illness, or other reasons, we cannot guarantee the same sitter at ALL times.
A. We are dedicated to the care of your pet(s) and have a 24 hr. vet on call. In the event of an emergency, we will take your pet to the nearest animal hospital or your own vet. We will contact you and/or the emergency contact person you provide for us. The assigned pet sitter will remain with your pet until you are reached and the appropriate action is taken.
A. We accept checks payable to “While You R Away” and Square Cash, PayPal and Venmo. Cash can also be accepted. ALL payments are due in full prior to departure. For services longer than two (2) weeks or during major holidays, a deposit may be required to book services.
A. Gratuities are always appreciated but are not required and shall be left to the Client’s discretion. Gratuities may be left directly for your pet sitter. If you would like to include a gratuity with your payment for pet sitting services, you may, and the full gratuity will be given to your pet sitter.